Terms & Conditions

Last updated: 6 September 2026

Welcome to Bramblewood Co. These Terms & Conditions govern your use of our website and purchases made through our store. By using our website or placing an order, you agree to these terms.

1. About Us

Bramblewood Co. operates this online store and sells home, garden and pet-related products.

Throughout these Terms & Conditions, the terms “we”, “us” and “our” refer to Bramblewood Co.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not use our website to:

• Commit or encourage unlawful activity.

• Attempt to gain unauthorised access to our website or systems.

• Interfere with the operation or security of our website.

• Submit false or misleading information when placing an order.

We reserve the right to refuse or restrict access to our website where reasonably necessary.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.

However, colours and appearances may vary slightly depending on your device or screen.

We reserve the right to correct errors, update product information and change product availability or pricing where necessary.

4. Orders

When you place an order, you are making an offer to purchase the products in your order.

After placing an order, you will normally receive an order confirmation. This does not necessarily mean that your order has been accepted.

We reserve the right to cancel or refuse an order where, for example:

• A product is unavailable.

• There is an error in the product description or price.

• We suspect fraudulent or unauthorised activity.

• We are unable to fulfil the order.

If we cancel an order after payment has been made, you will receive a refund for the amount paid for the cancelled order.

5. Prices and Payment

All prices displayed on our website are shown in pounds sterling (£), unless otherwise stated.

We reserve the right to change prices at any time. Any price change will not affect an order that has already been accepted.

Payment must be successfully completed before an order can be processed.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframe shown on our website.

Delivery times are estimates and may vary due to circumstances outside our reasonable control, including courier delays, customs procedures, weather or other unforeseen circumstances.

Please see our Shipping Policy for further information.

7. Returns, Refunds and Cancellations

Returns, refunds and cancellations are handled in accordance with our Refund & Returns Policy and applicable UK consumer law.

Nothing in these Terms & Conditions limits or removes any statutory rights you may have.

8. Faulty or Incorrect Products

If you receive a product that is faulty, damaged or incorrect, please contact us as soon as reasonably possible.

We may request photographs or other information to help us investigate the issue and arrange an appropriate remedy.

Your statutory rights are not affected.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, designs and other materials, is owned by or licensed to Bramblewood Co. unless otherwise stated.

You must not reproduce, copy, modify, distribute or commercially use our website content without our permission.

10. Third-Party Links and Services

Our website may contain links to or rely on third-party services.

We are not responsible for the content, availability or practices of third-party websites or services.

Your use of third-party services may also be subject to their own terms and policies.

11. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

We are not responsible for losses that could not reasonably have been anticipated or for circumstances outside our reasonable control.

Nothing in these terms affects your legal rights as a consumer.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or modify the website for maintenance, updates or other necessary reasons.

13. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be posted on this page with the relevant “Last updated” date.

Your continued use of our website after changes are posted means that the updated terms will apply to future use of the website.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the mandatory consumer protection laws that apply to you.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us through the contact details provided on our website.

Bramblewood Co.