Refund & Returns Policy

We want you to be happy with your purchase. If you need help with an order, please contact us with your order number and details of the issue.

Change of Mind

If you change your mind about your purchase, you may have the right to cancel your order within 14 days of receiving it, in accordance with UK consumer law.

If you wish to cancel, please contact us within this period. We will provide you with the appropriate return instructions.

Unless the item is faulty, damaged or incorrect, you may be responsible for the cost of returning the item.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, we may ask you to provide photographs or other evidence of the problem.

We will work with our fulfilment partner to arrange the appropriate solution, which may include a replacement or refund.

Refunds

Once an eligible return has been received and processed, we will issue any applicable refund to your original payment method.

Refund processing times can vary depending on the payment provider and fulfilment partner.

Important

Return eligibility and procedures can vary depending on the product and fulfilment supplier. We will provide you with the correct return instructions for your order.

Nothing in this policy affects your statutory rights under UK consumer law.

Contact

For any refund or return enquiries, please contact us through the contact details provided on our website and include your order number.